Xiaomi Declines Replacement for Burnt Smartphone Because Purchased Online

Xiaomi is currently the no.1 smartphone brand in the Indian market. The company is also aggressively expanding its offline business to compete with other major smartphone brands. However, Xiaomi is still unable to enter the premium segment of the market which is currently ruled by OnePlus and Samsung. There are also several complaints by the Xiaomi users about its after-sales service. In a few cases, the company even asked for the booklet, tags, and stickers in order to honor the manufacturer’s warranty.

According to a Reddit user, a Xiaomi service center has now started showing bias against the smartphones purchased online. The Redditer has purchased the Redmi Note 5 Pro two months ago from Amazon India. Yesterday, the smoke came out of the charging port just 20 minutes after he started charging his Xiaomi phone. While there is no explosion occurred, the charging point is mentioned to completely melted. The phone is still working after emitting smoke but there is no way to charge it.

He first got in touch with the Amazon customer care since he purchased the Redmi Note 5 Pro from Amazon India. They declined any kind of assistance because of their 30-day return policy. He later visited the nearby Xiaomi’s service center. Since the portion around the charging port is melted, we think it only has to be replaced with a new unit. Interestingly, the Xiaomi service center didn’t honor the warranty as the device was purchased online. There is no replacement unit offered to the customer whose device was damaged within the warranty period.

He later updated the post when he got in touch with Xiaomi through Twitter. The customer was asked to fill the query form and we hope the issue gets resolved as soon as possible. Also, there will be many other Xiaomi users who might have faced a similar denial by the company’s service centers. Since not everyone will be using Twitter, they might have no option to get their Xiaomi phone fixed. As a No.1 smartphone brand in the country, we expect Xiaomi to offer good after sales support to their customers. Stay tuned on Phone Radar for more details!