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New Galaxy S10 5G Phone Catches Fire, Samsung Denies $1200 Reimbursement

Samsung unveiled the Galaxy S10 5G smartphone alongside the Galaxy S10 and Galaxy S10 Plus. It is also the world’s first commercial 5G smartphone. Earlier this month, the company launched the Galaxy S10 5G in South Korea. Last week, the company also started accepting pre-orders in the US and will be officially launching on May 16th via Verizon. Recently, one of the Galaxy S10 5G owners from its home country posted a few photos of a burnt smartphone.

According to him, his Galaxy S10 5G smartphone was burnt and soon emitted smoke. Also, the incident happened while the device was lying flat on a table and it wasn’t connected to a power source. He tried to hold the device in hand but dropped on the ground because it was too hot. While he also got in touch with the company, he was denied any kind of reimbursement. Samsung says the device was burnt because of external force and not from internally.

A couple of years back, Samsung recalled the Galaxy Note 7 smartphones because of its battery issues. It is one of the costliest recalls in tech history and later the company also stopped its production. However, Samsung came out with more advanced battery testing procedures to ensure the safety of its devices. Now, the 4,500mAh battery on the Galaxy S10 5G is the highest capacity we have ever seen on a Galaxy S smartphone. With this device, the company also offered 25W fast charging support for the very first time.

After the Galaxy Note 7 fiasco, the company also launched two generations of Galaxy Note series without any issues. With the upcoming launches in the US and Europe, we should be seeing more devices getting in the hands of users. Even though the device might have passed the lab tests with flying colors, the users might spot some issues in real-life usage. As of now, there are no other reports about the battery issues on Galaxy S10 5G smartphones. Stay tuned on Phone Radar for more details!

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