Back in November last year, we covered about Google denying the out of the warranty repairs for the newly launched Google Pixel 3 and Pixel 3 XL. It happened because of Google’s inefficiency to provide the required spare parts to uBreakiFix which the company partnered to offer service for its devices in the US. While the third-party service centers will continue to provide in-store service for the Google Pixel 3 devices, the users can now mail-in their devices to get the first-party service.
Though Google currently sells only flagship smartphones, its service is not on par with what Apple and Samsung offer in the US. While the official website still not got updated with the latest changes, Android Police got in touch the company to confirm the mail-in repairs for the Google Pixel 3 and Pixel 3 XL. Under this program, the users have to mail their device to Google’s service center and the company will mail back the device once the issue is resolved.
While other major brands are offering same-day service, Google’s mail-in repair program has a 7-10 business day turnaround period. Unlike flagship smartphones from Samsung and Apple, the sales of the Google Pixel devices area also quite low. Google currently replaces the devices which are under the warranty and out of the warranty devices can be mailed to the repair centers to get the issue fixed.
Both the Google Pixel 3 and Pixel 3 XL smartphones come with glass back body which is generally fragile in nature. There are leaks about the Pixel 3 Lite and Pixel 3 XL Lite smartphones. While we have several photos and videos, there is no official confirmation about the launch of these devices. Stay tuned on PhoneRadar for more details!