Ever since Google entered into making its smartphones called Pixel devices, there have been instances every year about the company’s new flagships. With the first Pixel, announced in 2016, users reported a lens fare with its camera after the photo was captured. Similarly, the second generation devices – the Pixel 2 and the Pixel 2 XL have had its display issues. In particular with the Pixel 2 XL, where users reported Blue tint and screen burn right after they got their hands on their new devices.
The Mountain View tech giant seems to be in the news again regarding its Pixel 3 devices, which were launched last month. As stated by 9to5Google, several Pixel 3 and Pixel 3 XL users have been reporting overheating of their devices, eventually leading to shutting down of their devices.
According to the report, the new Pixel device users have been complaining about their phone’s overheating issue on several forums including Reddit, Twitter and Google’s own Product form.
The primary concern of the reports from the users appears to be overheating of the device rapidly, whenever the phone’s been used for video calling during the charge. While most of the users reported a video call triggers this overheating during the device is on the charge, others have been complaining that the device quite heats up with a simple video streaming as well.
According to the report, this is the case no matter which type of charging you opt for. For instance, Google’s own Pixel stand and third-party wireless chargers used by the device owners state they were facing the same overheating problem. And, same is the case with the charger provided in the box and also with third-party quick chargers as well. Users are getting notified that the device is getting overheated and few of them get a notification saying ‘device is turned off due to heat,’ after switching on the device.
Due to several instances reported so rapidly, the specific issue of the Pixel device is still unclear and whether the replacement of the device should solve the problem or a software update might be able to fix this. Google is yet to address the issue; Pixel 3 and 3 XL users are advised to contact support if they are facing these reported heating issues.