Amazon is facing two class action lawsuits which say Amazon is recording and storing the voices of children without the consent of the Parents or the Children via Alexa Voice Assistant. A Women from Massachusetts has sued Amazon behalf of her 10-year-old daughter and children from other states is now seeking class-action status to Sue Amazon.
The lawsuit has been filed in federal court in Seattle and in an also unlawfully holding on the recordings of the children with Alexa voice assistant that contributes to a massive database of billions of voice recordings which contain private details of many users. Furthermore, the complaint claims that the children cannot consent to be recorded and do not comprehend the “potentially invasive uses of big data by a company the size of Amazon” and the children use Alexa without even knowing or understanding and warning that the e-comm giant is recording and voice-printing them.
The women’s said that she has bought an Amazon Echo Dot device in 2018 and was not given any reason to believe that their child would be recorded. Most of the children privacy complaints are posed by referencing the federal Children’s Online Privacy and Protection Act (COPPA) of 1996. Another case was filled by the law firm of Quinn Emanuel Urquhart & Sullivan representing an 8-year old boy.
According to a spokesperson from Amazon, “Customers set up their Echo devices and we give them easy-to-use tools to manage them, including the ability to review and delete the voice recordings associated with their account”. He also said that the company blog-post that discusses Amazon FreeTime, which is a dedicated service that was launched in 2012 to help parents manage the ways they children interact with the technology that also included limiting the screen time.
Furthermore, he also said that the company offers “strict measures and protocols in place to protect [family] security and privacy” via FreeTime on Alexa. Prior to this, US Senators along with a group of 19 consumers and public health advocates have accused Amazon of recording and saving conversation that took place around the speakers and urged FTC (Federal Trade Commission) to investigate into the case.
Amazon adds support on the Alexa devices for new voice commands which let the user ask Alexa to delete previous voice recordings. Furthermore, is going to launch Alexa Privacy Hub which is going to offer an easy way to learn how Alexa works and find privacy controls. Comment on the section below if you have more queries on the same and stay tuned to PhoneRadar for more.