Wasn’t Samsung Galaxy S5 the one with the best smartphone cameras? the users who have it would boast about it saying the same, but it’s not the case with those who were so unlucky that the camera application totally failed to start. There were quite a lot of users who complained about a cryptic warning saying “Camera failed” and the app closing after pressing OK, and there was no fix they found to get the camera app into normal functioning.
Early users who found this issue on the S5 via Verizon network were suggested to get the device replaced, but there was no guarantee that the issue would not happen on the new device too. Some were even given the instructions to reset and wipe the data on the smartphone, but nothing really worked and the bug kept coming. If it was something else in the interface, it would have been understandable but for something with the camera which is one of the main features in the device, it’s quite annoying.
Verizon suggested the users to stay away from the apps such as Instagram, Snapchat, Facebook etc. which were being called the culprits for this issue to happen, but it wasn’t the case totally because someone reported that the camera didn’t work in the beginning stages when no 3rd party apps were installed.
Samsung has addressed this issue and it has to say that the number of the Galaxy S5 smartphones shipped with this non-working camera is very limited and the company has taken all measures to ensure that the issue isn’t seen in any smartphones which are shipped after the issue is noted. Samsung had e-mailed a statement about the issue.
“We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units, and was caused by complications in the ROM (Read Only Memory) component which stores the information necessary to operate the camera,”
Samsung declined to tell the the number of devices which were affected with this camera non-functioning bug, but the company spokesperson mentioned that the issue was reported in US and a few other countries, thus the problem wasn’t only with the US Verizon customers. With this, Samsung might see a deeper problem with the sales of the Galaxy S5, which the company was expecting to outsell the number of sales of its predecessor last year.
For the Galaxy S5 users who are worried about this, it has nothing to do with the hardware as the camera module is working perfectly and it’s the ROM which is causing this problem, so the only solution for you if you find the same error, is to go to the Samsung service centre and let them know about it, and the only solution they would provide is – replace the smartphone with a new unit.
Samsung has been showing a growth in the profits in the last few quarters, but the Q4 2013 saw a decrease of 6% when compared to the same quarter in 2012, and same is the case with the first quarter of 2014, when Samsung reported a total of 31.2% of worldwide smartphone market share, which is a reduction from 32.4% which the company had earned last year.