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Jio sends legal Notice to Ookla for Misleading Ads by Airtel – Proofs

Reliance Jio has called in wars with all the telecom operators with their launch of the Jio 4G services here in India. Regardless of the quality of the service or the speeds, which has always been a debatable topic, Jio is on the forefront, and all the other operators are trying to catch up with them. However, on the other hand, if you have been following the news lately, then you might be aware of the fact that Jio has sent a legal notice to Ookla. What is it about? Well, the company has sent a legal notice for misleading ads by Airtel.

According to the new reports which we have, it looks like Android app of Ookla has been showing incorrect results whenever you run the speed test on a dual SIM handset. To shed more light on the matter, we have done a video on the same which you can watch down below, and it will mostly clear out all your doubts with this. As you might have noticed, the data was connected from the second SIM. And when you go and try to share it, it will be shared as Airtel whereas it was connected to Jio originally. It has been found that the app is taking into account the network on which the calls have been assigned which was Airtel in our case.

As mentioned earlier, you can check out the video embedded for more info as we have shown the live testing. First of all, Ookla being one of the best speed test app in the business, it is quite shocking that something like this has happened. Also, this is not just the case with us, even you can try this and the results which you will get will also be the same. And now talking about the news itself, Jio has sent a legal notice to Ookla for this, which is obviously the right thing to do. And secondly, it looks like this is not just the case with Jio, as a matter of fact, if you use any other SIM like Vodafone, etc. the outcome is going to be the same more or less.

Followed is a original copy of the complaint that Reliance Jio has filed with ASCI against Airtel’s Misleading advertisements.

To sum it up briefly, this is a major flaw which has gone unnoticed for a long time now. In fact, if you dig deep, then you will find out that this is certainly not the first time that something like this has happened. Back in 2013, Vodafone also received a legal notice from Telstra as Vodafone claimed that they are the fastest 4G network in Australia. And even Verizon challenged the Comcast’s advertising claims of being the fastest in-home Wi-Fi.

With all that said, stay tuned to PhoneRadar to know more on this as we will definitely have more to report on this very soon. Meanwhile, be sure to let us know what do you think about this issue. Do you think Jio has done the right thing by sending in a legal notice? Be sure to let us know by dropping a comment down below.

Update – Ookla has now given out their official statement regarding this situation explaining what exactly is going on and you can read the same below –

In recent days, Indian telecommunications company Reliance Jio has made public statements regarding Ookla, primarily that Ookla has knowingly and blatantly released misleading results about the Indian mobile market. Data accuracy and neutrality is of the utmost importance to Ookla and the company goes to great lengths to ensure that the information collected on any Speedtest internet test is verifiably correct. Ookla fully stands behind the accuracy and reliability of the methodology used to designate Airtel as ‘India’s Fastest Mobile Network’.

Much of the commentary has focused on dual SIM devices. The carrier displayed in the Speedtest Android application is based on the “Active Carrier” value returned by the device. Due to limitations of the Android platform, the “Active Carrier” does not always indicate the actual data provider in devices with multiple SIMs. In these situations, Ookla applies additional data sources and mechanisms during post-processing to help determine the actual data carrier being tested. For example, Ookla matches the connection IP address recorded during the test to known carrier IP blocks. This enables Ookla to determine the actual data carrier with a high degree of confidence. Airtel’s margin of victory increased when the complete analysis was performed.

By Karthik Iyer on Monday 20th of Mar 2017

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