It is becoming difficult for the South Korean Giant with the flagship Note device this year. According to the new reports, the exchanged Samsung Galaxy Note 7 units are losing the battery life quickly and also facing overheating issues. After the series of blasts, Samsung has recalled its devices in the past, and many have already got the replacement for them.
According to South Korean broadcaster YTN, while interviewing multiple customers those who received the replacement complained that the battery of the New Note 7 drained quickly and overheated, but there are no reports about blasts and fire again. A customer named Choi from South Korea said that his new Note 7 lost a percentage point every second even after the device being plugged into a charger and the same has been indicated on the device.
“I’ve charge it [Note 7] all night after the battery went below one percent, but it didn’t charge over 10 percent,” Choi told the news.
In the investigation conducted by the Broadcaster YTN, it revealed that phone charged 75 percentage lost battery power to 49 percent once the device was plugged into the charging cable after 39 minutes. The news also said that the battery graph inside the phone itself is a proof for it.
There was another customer, named Lee who stated that he charged his Note 7 up to 90 percent but quickly fell to 50 percent and also overheated. These devices were taken to the Samsung service centers, and there was a request made to exchange these new devices also to which Samsung responded saying that it has received the complaint and is investigating the same.
A spokesperson for Samsung told The Wall Street Journal that “the issue is “completely unrelated to batteries”, calling the incidents “isolated cases” related to mass production issues, adding that the company was conducting “close examinations” of the issue.
Samsung has extended the refund of the Note 7 device until the end of September, and there is no comment from Samsung about the new problem. It is not yet known if the problem is limited to South Korea and Samsung has also ordered to conduct X-ray test for its new batteries. Stay tuned for more similar news.