Samsung is known for launching a bunch of successful smartphones in the past. In fact, the most recent release by the company, i.e. the Galaxy S8 and the S8+ are also a huge success. However, somehow the company manages to attract bad press. Last time the company was found guilty was during the Note 7 recall. That was a huge mess which was accepted by them and now, just when they were ready to completely get out of it, a new issue has arrived haunting them.
According to the new report which we have, it looks like over 10,000 refurbished Galaxy Note 4 batteries are being recalled. Yes, you read that right, we have yet another recall. However, do make a note that this recall is not as serious as the last one and in fact, it has been reported that the company is not even at fault here. The most important thing to note here is the fact that only phones refurbished through AT&T’s insurance program and handled by FedEx Supply Chain are being recalled.
Apparently, some of these phones ended up with “counterfeit” batteries that might make them overheat. And fortunately for the company, the Galaxy Note 4 has a removable back and a removable battery inside as well, which makes this process a lot easier. So, unless FedEx is taking care of recall and send new batteries to the users, owners can buy a new battery and use the device normally.
In a statement to the press, Samsung has clearly said that this particular recall is being done by FedEx Supply Chain. The refurbishment program was managed by them and it was independent of Samsung. Hence, any affected user should directly contact FedEx in this case and not Samsung. Hence, don’t start blaming Samsung just yet.
Coming back to the issue, the affected units were said to be sent out quite recently. It has been reported that all of them were sent between December 2016 to April 2017. And so far, there’s only been one report about the device overheating. Also, no damage to any property or any people due to it was recorded as well, meaning that things got taken care just about the right time before anyone gets hurt. The US Consumer Product Safety Commission also says that if anyone is using these devices, then they stop doing so immediately.
Having said that, be sure to let us know your thoughts on this by leaving a comment down below.
Source – US Consumer safety commission