LeEco Le 2 Quality Control Issues, Flipkart Denying Replacements within 10 Day Return Period

by Amit Bhawani 43

In a very surprising note, we have been reading many reports of the LeEco‘s latest Smartphone ie Le 2 facing quality issues while the brand not responding to the same. The phone was launched yesterday in India in their first sale with reports of devices worth Rs 78 Crore sold in India, that roughly translates to USD 12 Million. This is not a small amount considering that we are talking about 61,000 units of two devices LeEco had sold ie the Le 2 & the Le Max2.

To address the current problem, we are talking about the Quality Control Issues that their recent launched phone is facing & how less or no support the consumers are getting from it. When we did an unboxing of the Phone, we found that there was some issue with the display, but then it was a Review unit & we concluded that it may not have been seen on the retail units. Surprisingly, we found many YouTubers & other users who had faced similar issues & had mentioned the same either in their videos or tweets.

According to Geeky Ranjit (Youtuber) – The first unit has the flexing issue this one even when slight pressure is applied having that screen deformation like you had on old LCD monitors if a user is going to a long press for cut n paste he will encounter it. It is all over the screen with the retail unit. (Note: Ranjit had first tested the review unit that had the issue, to cross check he had purchased the retail unit & the problem continued)

When he tried to get a replacement from Flipkart, which is the exclusive store that sells these devices, the chain responded that on a confirmation with LeEco, they cannot replace nor refund the order. Forget about the Influence but as a normal consumer too, if you cannot get a replacement for a genuine problem it is time we stop recommending these e-commerce portals.

We did find many others who had reported these issues like Ashwin Ganesh (YouTuber), who had also tweeted the following when he faced the same issue. Followed is his video where he reports the exact same issue.

On a similar note, another user had reported that this is not a rare issue. When he had an issue with the brand’s last generation device is the LE 1s, he was not given a refund from Flipkart. In fact he was asked to wait for 30 days for repair under warranty & the wait goes on.

LeEco Phone Complaint


According to the Store Listing, it is clearly mentioned that Flipkart offers a 10 day Replacement Guarantee. This single phrase is enough for someone to spend their money on the site believing that if there’s any issue with the product they would get a refund. But in this case denying a customer is completely wrong because it;s the e-commerce site’s responsibility to ensure that their satisfaction is met, rather than going back to the seller & responding back a denial. Followed screenshot can confirm the policy information.

Flipkart LeEco Le2 Replacement Policy

Flipkart has a detailed story on the Friendly Replacement Policy, that does not work as reported above. We have seen many incidents where buyers take advantage of these policies and return their devices after using it for a few days but then, in this case, it is clear that the product has a known problem. In fact, no has yet asked for a return but a mere replacement in hope that the replaced unit won’t have this issue. With LeEco being silent on this issue, it is clear that they know about this problem & are not wishing to fix the problem. We have sent an email to LeEco India Team regarding this problem & will update back once we hear back from them.

Update from LeEco: The Le 2 is designed not only for slimness, but also for durability. With a slim In-cell Display, the interiors of the Le 2 have an additional gasket design, which serves as a display cushion when a user presses on the display too hard. The gasket deflects, takes up and spreads the load offering some protection from over-press or overloading in a small area. This will not affect the overall performance of the device. This additionally protects your screen from shattering and water marks on the display. Considering there is a small play (~0.15mm) between the display module and the gasket itself, if for any reason over and above any normal usage scenario, the user does force press the display, this might eventually touch the gasket and cause the so called “creaking” noise that is primarily due to the electrostatic adherence between the 2 surfaces. This is no way affects the quality, design or durability of the device. This is an outside scenario which requires substantial force, which would not come in a normal usage scenario.

There were some references to this behaviour causing problems during copy paste. We have verified on multiple devices that the significant amount of force required to reproduce this issue does not come into play during a copy paste operation.

Editors Note: We generally purchase devices from these e-commerce portals on a hope that they would offer us better support & service since we have seen bad or lower service directly from the brands. In this specific issue, the brand has also sold their devices on their own store ie LeMall.com for the first time in India, but surprisingly even after purchasing the Phones from Flipkart there’s no resolution for this. We have already had better experience from Amazon & this is another experience that suggests us to shop only on Amazon over Flipkart because of these policies.

Till then we hope you share this story with others & comment below if you have had any issues with your LeEco devices & what’s the resolution from the brand on this.

Amit Bhawani

Editor-in-chief

Amit Bhawani is a Professional Blogger & Founder of PhoneRadar, Android Advices & Gizmo Report. He has received various awards like the Microsoft Most Valuable Professional Award & Samsung Mobilers Award. He covers more on the subject of value of mobile phones to consumers and gives insights to mobile buyers helping them to buy the right device.

  • Shibin A

    Great article!! Let people know abt this… Guys share and spread this article as much as you can…Dont try to cheat us LeEco?

  • Woodnote(hulone_)

    By going against their own return policies they are tarnishing their brand image.

  • Eldo Jacob

    LeEco should try to understand the seriousness of this issue.Yeh the device is good spec wise but no one is gonna pay for one that comes with hardware issues and that too not replaceable.Its not at all acceptable.Either LeEco should work on this issue or Flipkart must use their replace policy to satisfy their users,or else it might be the end for them.

  • Pulkit Jain

    This is a great article,awesome work again.
    I think its time now LeEco should take some action rather than just sitting around and watching the show.

  • Shibin A

    I guess some play is going in between flipkart and LeEco..Looks like they are soon gonna get caught fr this

  • PRATHEESH PS

    Flipkart usually doesn’t encourage any replacements in general even if purchases are with in the replacement policy period

  • Jigger Thakker

    Why can’t someone file a case in the courts, like it happens in the USA ? That’s the only way LeCo will respond

  • Nitish Mishra

    A Big Speed Breaker 4 LeEcoIndia , that too made by themselves. Its just that they can’t return thousands of units.

  • niroj naik

    should i cancel my order from flipkart becouse my parcel is on the way

    • Shankar Pampari

      yes

  • Nikita Rajda

    Even my LeECO Le2 has almost reached my place. Shall i cancel the order? Will the hollowness cause any major issues? I intend to use the handset for 3 years atleast. Reply asap

    • Shankar Pampari

      better cancel the order

      • Nikita Rajda

        What major issues will the hollowness cause?

        • jigstuff

          Well i put it this way. If you press your le 2 screen bit hard ( tbh dont need to press that hard when using the phone for normal use) theres unual noise. Which you will feel rather then hearing it. Its becoz there is 0.15 mm gasket between actual display and phone so by pressing screen hardly that tiny gap will make you feel weird. In my opinion no one will ever need to press the phone display that hardly so issue is avoidable. Let me know what you decide to do with your order and experience. So far im using le 2 from last 24 hours and i think its not a big issue.

        • jigstuff

          Well i put it this way. If you press your le 2 screen bit hard ( tbh dont need to press that hard when using the phone for normal use) theres unual noise. Which you will feel rather then hearing it. Its becoz there is 0.15 mm gasket between actual display and phone so by pressing screen hardly that tiny gap will make you feel weird. In my opinion no one will ever need to press the phone display that hardly so issue is avoidable. Let me know what you decide to do with your order and experience. So far im using le 2 from last 24 hours and i think its not a big issue

    • Nilesh

      Please inform what you did. If not returned then hows the device performance.

    • Shaunak Bali

      I have LeEco Le2 and have no issues with screen. No one presses the screen that hard. It’s lightweight and worth a shot

  • Ronak Doshi

    Hello I asked the same query on LeEco Facebook Page and they replied… please see the image

  • Shibin A

    If so, then the gasket should be present in every LeEco device…which isnt true.. So does that mean that they care abt the protection of only the Le2?
    Not only the creaky noise.. Geekyranjit hasd experienced poor LCD quality in his review unit which doesn’t flex that much.. Diff units having diff problems.. A serious quality flaw frm LeEco.. This is really a wierd device?

  • Armaan

    Yeah. LeEco are liers. They are trying to come up with a baseless argument for quality issue. They think Indians are fools and technology retarded. Go for Note 3 or Mi Max. CDLA headphones are just a hype. It’s not worth 1999 and you won’t be able to put it on your ears for more than 10 mins. They look cheap copy of Iphone headphones. One more thing – looks like Flipkart has disabled reviews. No review in last 24 hours. Good luck to everyone who bought Le 2.

  • Uttarwar Anoop

    good article !hope LeEco will solve this issue asap

  • PRATHEESH PS

    Can you guys cross check LeEco’s claim by checking whether the Chinese variant of Le2 has the same issue? Or a Teardown of Le2 if possible?

  • akshay sapte

    There’s this simple thing why would you deliberately press the display so hard, who in the right state of mind does that ? That’s utter stupidity. It reminds me of the incident where some YouTubers created this iPhone bendgate fiasco by deliberately bending iPhone 6 I think these two stupid YouTubers (geekyranjit, c4etech) are trying to do that kind of thing simply to get more views, Idiots !! By the way I’ve read all the reviews of le2 and there was no mention of this screen issue anywhere.

  • Armaan

    Akshay – This article is for consumers benefit. Not for LeEco representatives. Get the facts straight – geekyranjit and C4etech are top reviewers for India for smartphones. There are still no reviews on flipkart. Reviews are still disabled. LeEco’s future in India seems to over.

  • Nilesh

    Experts i have a option to return the device. I haven’t opened the box yet. Please guide me what to do.

  • Manish Pugalia

    see the camera, even vga camera can take better pic than le 2,

  • Nilesh

    What about the SAR Value of the phone. Is it something to look out for??

  • rovio29

    amazon dealt with rn3 a lot better. Rn3 has heating problem and many of the buyers are able to replace it.. ….. Hope fk learns

  • laxman

    Please tell the SAR value(head and Body)……..

  • Amit Verma

    It’s all idiotic above as geekyranjit(rabbit) and c4e tech(ash) has just mentioned their experience with the power pressure which they are using to copy and paste but in real life while using eui you do not need to use that pressure to copy and paste out the data as the device donor comes with pressure touch hence there is no further component to absorb the pressure and you need to touch and hold on the screen to copy and paste the data.
    As far as the performance is concerned I do have both le2 and rn3 with me and le2 has better hardware and software optimisations and also have a better ram management .even in the camera le2 is far better than rn3 in specially in exposure management and low light performance
    According to leeco explanation about the screen creacking neither flipkart nor lemall are bound refund
    Any money to any one and the device is also not required to be changed either .
    So stop this nonsense as rn3 is a real heatsink shit and gets fuckingly hot up to 47°C and crawls to charge the bigger battery and able to provide just 20 more minutes than le2 after having a much higher capacity battery and taking around 190 minutes to charge from 0-100 whereas le2 just takes 60-70minutes to completely charge from 0-100

  • Amit Verma

    It’s ranjit* instead of I am sorry just a spelling error

  • Amit Verma

    Instead of rabbit it’s because rn3’s keyboard sucks

  • Rahul Tiwari

    My leeco le 2 camera isn’t focusing well. The pics are little blurry as compared to my Lenovo K4 Note. Also there is a shutter lag. The device is not allowing me to add my fingerprint…strange..also The EUI IU is worst I have ever seen…I talked to Flipkart, they asked me install “SMARTCHK” app (not in playstore). lets see if I would get a replacement or not….

  • kalyan tangirala

    Le2 flipkart is not refunding don’t buy this phone as well as from flipkart as they are only business minded they don’t have customer satisfaction as this a great brand.problems are laucher gets struck and only letv screen is displayed we have to restore factory settings no other way

  • kalyan tangirala

    Camera much more waste than any other cam of 8 megapixels waste waste waste phone don’t buy don’t buy and that too from flipkart they don’t refund your money at all in any condition

  • antony george

    Regarding the display, while it is clear, it does not have any protection like Gorilla glass or Dragontrail. Many website are misleading customers claiming that it has Gorilla glass. While Le Eco1s has gorilla glass, Le2 does not have it.

    Also, the flash of Le2 mobile is dull and is like an old incandescent filament bulb. Not sure if it is designed like that or is a problem with only my mobile. Of course, Flipkart is not trustable like before and cannot be trusted anymore.

  • prathap dasari

    Hi,

    I’m using Le 2. I’m using both Jio and Airtel sims. When i’m calling sometimes my phone is rebooting. It is happening until i manually reboot the phone.

    Any one facing the same or i got the defect piece?

    Thx.

  • karthik dutta

    I am facing a different problem, with the Airtel SIM I am unable to make or receive calls, earlier I thought it would be signal issue, but when I switched my sim to other device it is working fine. Please suggest me some fix for this.

    • Satendra K Burnwal

      same is the issue with me.

    • Vishal Doddamani

      Same is the issue with me, did u get any solution for it ???

    • Vishal Doddamani

      Even I am facing same issue, did u get any solution for it ?

  • Praneeth

    I just received my phone le 2s from flipkart. It’s not even starting strange… ! I’m blank… Can any one help

  • uttam nayak

    My 2s dropped from one feet height and screen shattered. Service center quoting Rs. 5000 to replace the glass. Avoid this Chinese phone.